Frequently Asked Questions
Get answers to the most common questions about our service
What supplies qualify for payment?
We purchase unexpired, unopened diabetic supplies including test strips, CGM sensors, pump supplies, and other diabetes management products. Items must have at least 6 months before expiration and be in original, sealed packaging.
How fast do I receive my payment?
Once we receive and verify your supplies, payment is processed quickly. We offer multiple payment methods including check, PayPal, Zelle, and direct deposit for your convenience.
Can I track my shipment?
Yes! Every prepaid shipping label includes tracking. Once you ship your package, you'll receive a tracking number so you can monitor your supplies every step of the way until they reach our facility.
Is it legal to sell unused diabetic supplies?
Yes, it is completely legal to sell your unused, unopened diabetic supplies. We operate within all federal and state regulations governing the resale of medical supplies and ensure all transactions are legitimate and compliant.
Are there any shipping costs?
All shipping costs are completely free! We provide prepaid shipping labels, boxes, and all necessary packing materials. There is absolutely no cost to you for sending your supplies to us.
How should I package products when shipping?
We provide detailed packaging instructions with your free shipping kit. Generally, keep all items in their original boxes, use the provided bubble wrap for protection, and ensure temperature-sensitive items like are properly insulated with cold packs.
